Shipping is free of charge within Germany. Return shipping within Germany is also free of charge. A return label is enclosed with every shipment.
On the evening of the day of dispatch, you will receive a dispatch confirmation by e-mail with a DHL tracking link and the tracking number of your parcel. You can track your shipment at any time by clicking on the link or entering the shipment number on the DHL website.
You can reach our customer support by phone from Monday to Friday between 9.00 am and 5.00 pm under the number +49 2182-6974400.
Alternatively, you can of course send us an e-mail around the clock to firstname.lastname@example.org or use our contact form.
In addition, you can always use the chat on our website to reach one of our employees during office hours or a chatbot outside office hours to clarify your questions.
When you hand in your return at the DHL parcel shop, please keep the return receipt until we have confirmed receipt of the return. You can use the consignment number to track the current location of your return.
As soon as your return has arrived in our returns department, you will receive a notification by e-mail.
As long as your order has not yet been packed and shipped, you are welcome to call us at 02182-6974400 or send us an e-mail to email@example.com with any changes or cancellations.
We ship exclusively with DHL. The regular shipping time within Germany is 1-4 working days. In most cases, however, your order will reach you after 1-2 working days.