Frequently asked questions
shipping & payment
An invoice purchase is only possible if invoice and delivery address are identical.
exchange & complaint
The general processing time of a complaint is 10 to 14 days.
The Rieker-Tex membrane is a high quality technical material and has the function of protecting the shoe against ingress of moisture while at the same time delivering the heat created by your feet to the outside.
How waterproof a shoe with Tex membrane is can not be specified, since this depends on external influences such as the type of moisture (rain, drizzly weather, snow) and the length of time the shoe is exposed to moisture.
The membrane needs a resting phase (the night for example), which is approximately as long as the time the shoes has been worn, to regain the original texture. The Rieker-Tex membrane does not require any special care. However, the outer material has to be maintained, so that there are no tears or edges that could damage the membrane. Without adequate care, the upper material may become hard and brittle with time. The hardened crack lines may then rub on the membrane inside, which ultimately leads to permanent water permeability.
In our Rieker-Shop we recommend the following products: Salamander Combi Care and Salamander Easy Care. If you use an impregnation spray, please make sure that the spray is suitable for faux leather - other sprays might cause staining.